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FAQs
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Are there any start up fees?Yes, there is a one-time implementation fee.
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What do I need to sign-up with SpendCare?You will need to provide some basic information about your agency, key personnel, and active clients. This requirement is a safeguard to prevent financial fraud and is one of the reasons why SpendCare a safe and secure partner. This information includes, but is not limited to: Business Type (LLC, Sole proprietorship, Partnership, etc.) Date and State of Incorporation NAICS Code EIN Business Contact Information Business Administrator Contact Information Client Contact Information
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How long will it take my agency to sign-up with SpendCare?The entire sign-up process can be completed as quickly as you can provide the required information. We expect this will take 1-3 business days on average.
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Is there a minimum number of clients needed to start using SpendCare?No, but we do recommend starting with at least five clients to realize the most value from implementing SpendCare.
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What contract terms does SpendCare require?SpendCare can be implemented on an annual with no cancellation fees and a ninety day notice period.
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Will using SpendCare increase costs for my clients?No, SpendCare will never charge fees to your clients. However, you may wish to upsell SpendCare to your clients as a new financial protection service provided by your agency.
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What guarantees do I have that this will work as advertised?SpendCare will provide a service-level agreement prior to contract signing.
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What ongoing support does SpendCare offer?You may email us anytime at support@spend.care. Our customer support team will respond to email, chat, and phone calls Monday - Friday from 9am - 5pm Central time.
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