Question 1

Are there any start up fees?

Accepted Answer

No, there are no implementation or start up fees.

Question 2

What do I need to sign-up with SpendCare?

Accepted Answer

You will need to provide some basic information about your agency, key personnel, and active clients. This is a requirement from our banking partner, Evolve Bank & Trust, and is one of the reasons why SpendCare can offer more affordable payment processing rates.   This information includes, but is not limited to: Business Type (LLC, Sole proprietorship, Partnership, etc.) Date and State of Incorporation NAICS Code EIN Business Contact Information Business Administrator Contact Information Client Contact Information

Question 3

How long will it take my agency to sign-up with SpendCare?

Accepted Answer

The entire sign-up process can be completed as quickly as you can provide the required information. We expect this will take 1-3 business days on average.

Question 4

Is there a minimum number of clients needed to start using SpendCare?

Accepted Answer

No, but we do recommend starting with at least ten clients to realize the most value from implementing SpendCare.

Question 5

What contract terms does SpendCare require?

Accepted Answer

SpendCare can be implemented on a month-to-month basis with no cancellation fees. There are advantages to committing for a longer period, including discounts.

Question 6

Do I need to terminate my existing payment processing, billing, or invoicing system(s)?"

Accepted Answer

No, you can continue using your existing payment processing system alongside SpendCare for as long as you like. SpendCare is a compliment, not a replacement, for your billing or invoicing system(s).

Question 7

Will using SpendCare increase costs for my clients?

Accepted Answer

SpendCare is designed so you can either pay our flat fee yourself, pass it on to your clients, or share in proportion you prefer. This can even be configured on a client-by-client basis so as you add new clients you incorporate SpendCare's flat fee into the new client contract.   With that being said, while you have the ability to pass SpendCare's flat fee on to your clients, you are not required to do so. Our goal is to save money for both your agency and your clients.

Question 8

What guarantees do I have that this will work as advertised?

Accepted Answer

SpendCare will provide you with an advance estimate of your projected savings which you can use to compare to your actual savings each month. Additionally, SpendCare will provide a service-level agreement prior to contract signing.

Question 9

What ongoing support does SpendCare offer?

Accepted Answer

You may email us anytime at support@spend.care. Our customer support team will respond to email, chat, and phone calls Monday - Friday from 9am - 5pm Central time.

FAQs